Hi!

Thank you for your interest, we have compiled a list of the most asked questions our helpdesk answers on a day-to-day basis, if you can’t find your specific question or if you’d like further assistance please get in touch with us via phone, email, or chat.

How do I open an account?

Joining JAZZ is a simple process, click here and follow the steps or call toll free 1-855-910-3888 and one of our account managers will be happy to assist you!

Is my personal information secure and confidential?

JAZZ strives to ensure the integrity and security of its client’s personal information by using the most advanced security technology available. We have an encrypted internet infrastructure designed to protect us against any network attacks. Our clients can be confident that any transaction you make online, as well as your personal data, will remain completely confidential.

JAZZ keeps records available upon request for every transaction and wager made for a period of not less than 90 days. All information requests may be sent to Customer Information: JAZZ collects no personal information that does not pertain to the purpose of providing customer service. We strive to safeguard all personal information in an accurate and complete format and will not ever use it for any other purpose without your prior consent. There will never be any sale or trading of personal information provided to us by the customer, including addresses, email, and phone numbers.

How do I change my Password?

You may do it online or via telephone:

  • Telephone: to change your password, we require you to call us at 1-855-910-3888 and answer a few questions so that we can verify your identity, and then we will be happy to change your password for you.
  • Online: Simply, go to the ‘Log-in’ page, then click on ‘Forgot Password’ you will be prompted to enter your Account Number and e-mail, enter the info and the system will send you a reset password link. If still have issues. Call us Toll-Free at 1-855-910-3888

I have forgotten my password; how can I get it again?

You can have your password sent to you via email by clicking “Forgot Login Info?” and then you will be prompted for your account number. Click the submit button and your password will be emailed to you in a matter of minutes. Alternatively, you can always call us at 1-855-910-3888 and we will be more than happy to assist you.

How do I update my contact information?

If you need to change your contact information, please call 1-855-910-3888 and one of our account managers will be more than happy to assist you.

How do I contact customer service?

You can contact us 24 hours a day every day of the year either by email [email protected], via telephone 1-855-910-3888 or you can use our live chat by clicking the button located “Location needed”.

What payment methods do you accept?

We have several methods available, here is a list of them:

  • Visa/Master Card $50 – $300 per transaction & $500 per 7 days.
  • Bitcoin $25 to $50000 USD (transactions under $50 will have a $2 fee charge).
  • Person-to-Person $100 – $499 per transaction

For full details, please click here or feel free to contact 1-855-910-3888 and one of our account managers will be happy to assist you!

How do I make a deposit?

Click Deposit and choose the method of payment that best suits your needs, enter the deposit amount, and then click “Proceed with my Deposit” and follow the on-screen instructions. If you wish to phone in your deposit, feel free to contact 1-855-910-3888 and one of our account managers will be happy to assist you!

What is the minimum/maximum I can deposit?

Each deposit method has its own maximum, but the minimum deposit is only $50. For cryptocurrencies, the minimum deposit amount we accept is $25.

  • Every transaction under $50 will have an additional $2 fee charge.

What currencies do you accept?

Bitcoin, Litecoin Ether and many Stablecoins. All transactions are made in US dollars and Crypto for continuity purposes. However, all the funds in your account are in USD.

When you are trying to make a deposit with crypto and it says you already have one pending transaction but you don’t see it.

You need to delete the pending request to be able to get a new one, you can do by going to the ‘Cashier’ and click on “Transaction Report” then enter the date range for the timeframe you got the Crypto Address and find the ‘Garbage Bin’ to delete the old transaction. This will enable you to generate a new address.

When you sent a crypto deposit to the same address from your last one, is it lost?

No, the transaction is not lost; however, we need to add it manually. It may take up to 24 hours before the funds are available in the account.

Are there any fees for depositing with a credit or debit card?

There are no fees charged for using your credit/debit card directly with our processor. However, your bank might charge fees for international transactions, we recommend you to check with your issuing bank before making any transaction as these fees will not be refunded. To find a credit/debit card issuer with no additional fees for transactions, use your favorite search engine to search the phrase “no foreign fee credit/debit cards”.

Can I use the credit/debit card of someone I know to deposit funds in my account?

No, the card must belong to the account holder; no third-party deposits are allowed. Transactions processed using third party cards are deemed as high risk and will ban your account and personal information from future credit/debit card deposits.

How do I request a payout?

Go to the cashier in your account and then select your preferred payout method by clicking on it, follow the simple instructions to complete the request. Feel free to request a payout via the telephone by calling our toll-free number 1-855-910-3888 and receive live assistance on your request.

How long does it take me to receive my money?

P2P withdrawals are processed the same day if requested before 11:00 am EST Mon-Friday. The time can vary depending on other payment methods.

What fees are involved?

We do charge a small processing fee to cover the cost of processing, and courier charges. Call 1-800-855-910-3888 for further details.

Why is it free to deposit but costs money to withdraw?

It does cost money to make a deposit but we have made the decision to cover those fees so that you can start playing without any added costs.

Why my Crypto payout request is showing as pending?

Crypto payouts are processed once the client verifies their confirmation code. To confirm the request, you need to submit the code sent to your email. Bitcoin payouts are processed on a first-come-first-served basis.

Payout conditions

  • Previously engaged rollover requirements must be fulfilled before requesting and processing any payout requests.
  • Documental proof of ID may be required in order to authorize payment in some cases.
  • The approval or denial of payments will always be subject to management discretion.

How do I get my Welcome Bonus?

To get your welcome bonus, follow these steps:

  • Create your account
  • Visit the New Accounts Chat, email or call us to check our specials.
  • Log in to the site and make your first deposit in the cashier
  • Enter your coupon code or speak with your VIP Host to claim your special offer.

What is Free Play?

Every time you redeem a bonus, you will receive a portion of your deposit in the form of a free-play.

FreePlay rewards are added to a separate balance different from your real money balance. You can use your FreePlay to wager only. Only the winnings will be credited to your account as real money.

Every Free-play will come with an attached rollover rate.

Free plays have one important difference from cash or real money bonuses. When you bet from your Free-play balance, the free-play is removed from the balance, regardless of the outcome of a wager.

Example:

If you have a $300 Free-play balance and you bet $100 from free play funds, that amount will drop to $200 regardless if the bet wins or loses. Free-play wagers do not refund your stake along with your winnings but instead add to your cash balance if and only if, the bet is won.

Free-Play may be subject to a Rollover requirement based on the Terms and Conditions of a particular promotion.

How to use Free Play Bonus

You can use free play to bet on straight bets on major sports only (NFL, NBA, MLB, NHL)

To use your free play:

  1. Make your selections
  2. Tap the circled number on the top right corner of your screen to access the bet slip.
  3. Enter the amount you want to risk
  4. Tap the “Use Free Play” box.
  5. Tap “Place Bet” and that’s it.

I want to request a bonus for a deposit made 2 days ago / spent already.

Bonuses are not retroactive and must be requested at the moment of the deposit or as soon as possible. If a customer already spent the deposit amount and/or the deposit was credited 24+ hrs. ago, the bonus can’t be added unless authorized by a manager.

How to calculate the Sports rollover requirement?

Rollover (w) is calculated based on your deposit (d) plus bonus, (b) multiplied by the rollover requirement of your bonus (r).

Rollover Formula w = (d+b)* r The amount of the rollover varies according to the bonus you select. For instance, our 50% Sign Up Bonus has a 10x rollover whereas our 25% reload bonus has a 5x rollover.

The amount of the rollover will determine how much wagering action you must place before requesting a payout.

Example using the Rollover formula:

You deposit $100 and receive the 100% sign up bonus with a ten times (10x) rollover.

Deposit  Bonus   Rollover Rollover Requirement
$100 $100 10 times $2000

($100+$100) x 10 = $2000

What this means is you must place $2000 in total action, regardless of winning or losing the wagers, to meet the rollover requirement and thus be eligible for a withdrawal.

Example:

You deposit $100 and receive the 25% reload bonus with a five time (5x) rollover.

Deposit  Bonus   Rollover Rollover Requirement
$100 $25 5 times $625

($100+$25) x 5 = $625

Important: Please note that only the lowest amount between the risk and the win counts towards your rollover requirement.

Tip: If you are planning on withdrawing shortly after your deposit you can accept no bonus to avoid the rollover requirement. In this case you will only need to play the amount of your deposit once as a requirement.

How long does it take to process my casino deposit?

In most cases your deposit with us will be processed immediately. However, deposits made by cash transfer can take up to 20-60 minutes for verification.

If for any reason your Deposit is not approved, you will be notified by e-mail within a few minutes.

Customer Support: For assistance regarding deposit methods, please visit our New Accounts/Sales Live Chat.

Does the casino support U.S. players?

Yes, we successfully process a higher percentage of deposits from U.S. customers than most of our competitors.

Any Bitcoin deposit under $50 has a $2 transaction fee.

For any Person-to-Person deposit please call: 1-855-910-3888 to check the available P2P methods. Maximum $500 per transaction. Maximum $1000 per sender per month.

Using Crypto at JAZZ

Step 1: Create your Wallet

We recommend creating your wallet. With a wallet, you can make secured transactions at a faster pace. Since it is a completely encrypted space, there is no room for third party interruptions, which prevents data theft. Almost all wallets provide multi-currency support, so that users can transfer different cryptocurrencies such as Bitcoin, Ethereum, Litecoin, Dash and many more, over one platform.

Step 2: Fund your Wallet

Once you have purchased your Cryptocurrency you can send them to your secure wallet, before funding your JAZZ Sports account.

Step 3: Deposit and withdraw with Crypto

At JAZZ You have your wallet all set up, so let’s fund your account at JAZZ. It’s as easy as:

  1. Going to the cashier,
  2. Type in the amount,
  3. Scan the QR code and you’re all set!

As soon as your transactions hits 2 confirmations, the money will be in your account.

Withdrawals are just as easy, copy-paste your wallet address in the cashier and within minutes you’ll have your payout.

Please keep in mind crypto processing times-frames will vary based on the miner fees, and cost chosen by the user, if you desire a more expedited transaction then please select the premium options (higher fee usually) to avoid delays on your transactions related to lower fee processing options, that will take longer time to be processed.

Note: some bitcoin exchanges won’t send a miner fee when they transfer funds. Instead, they will deduct the miner fee cost from your outbound transaction.

Does the casino support U.S. players?

Yes, we successfully process a higher percentage of deposits from U.S. customers than most of our competitors.

Do you accept players from outside USA?

We work with most countries; however, our security system will run a check and if allowed, you will be allowed to verify your account and get registered to play.

Feel free to get in touch with us via email, phone, or live chat.

DEPOSIT AND WITHDRAWAL METHODS